Send us your feedback

We aim to provide an excellent service to our customers and welcome any comments. Your feedback can help us understand what we do well and which Silva colleagues are doing outstanding work, while also assisting us in identifying areas for improvement.

Please fill in the form below to send us your feedback.

Formal complaints are acknowledged within two working days and responded to within 10 working days. Sometimes, if the matter is complex, it can take longer than 10 days, but we will keep you informed throughout the process.

Please be aware that if you wish to complain about something that is within our service standards then it will not set-off our formal complaints procedure. To find out whether your comment can be treated as a formal complaint, please click on the box below.

Making a complaint?

For more information on the ombudsman's process, please click here.

To read about claiming compensation, please click here.